Support

Contact us

Have a question, found a bug, or need help with your account? Email us at info@carzbox.com and we’ll get back to you as soon as we can.

Delete your account

You can permanently delete your account yourself, without contacting us: sign in, open Profile, and scroll to the "Danger zone" section. Type the confirmation phrase shown on screen, then select Delete account.

Deleting your account removes your profile, deletes any collections you own along with the cars and items in them, and signs you out. This cannot be undone. See our Privacy Notice for details on what is removed.

If you own a collection you’d like to keep active, transfer ownership to another member with the Manager role first, from Manage Collections, before deleting your account.

Reporting shelf photos

Every community shelf photo is reviewed by an administrator before it becomes visible to other users. To report a photo you can already see in the community feed, open it and select "Report this photo," pick a reason, and add any details.

A reported photo stays visible while an administrator reviews it — reporting does not remove it automatically. An administrator can take down any photo that violates our guidelines, whether or not it has been reported.

You can also reach us directly at info@carzbox.com for anything involving shelf photos or other community content.

Common questions

Invite email never arrived: ask the collection owner to resend the invite, and check your spam folder. Invite links expire after a period of inactivity.

Signing in: CarzBox supports Google sign-in and email magic links — no password to remember or reset.

Reporting a problem: include the screen you were on and what you expected to happen; screenshots help a lot.